FAQs
Frequently Asked Questions (FAQs)
We’ve compiled answers to some of the most common questions about our products, shipping, returns, and services.
If you still have queries, our support team is always here to help!
🧩 About MIPA Industries and MIPATEX
Q1. Who owns and operates MIPATEX?
MIPATEX is a trusted brand of MIPA Industries, an MSME-registered Indian manufacturer of high-quality polymer products for agriculture, irrigation, and infrastructure.
Our factory and registered office are located in Pune, Maharashtra, India.
Q2. What products are available on mipatex.in?
We offer a comprehensive range of polymer-based products including:
HDPE Geomembrane Pond Liners, HDPE & LDPE Tarpaulins, Mulch Films, Weed Mats (Ground Covers), Shade Nets, Orchard Covers, Vermi Beds, Grow Bags, Azolla Beds, Geotextiles, HDPE Pipes, PE Lay Flat Pipes, PVC Garden Pipes, PVC Suction Hoses, DWC Pipes & PLB Ducts, Hydroponic Chambers, Custom Polymer Profiles and Extrusions, and Agriculture Accessories designed for advanced farming, irrigation, and infrastructure applications.
All products are engineered for durability, weather resistance, and sustainable farming.
Q3. What does “Designed for Advanced Farming” mean?
It reflects our mission to empower farmers with innovative, efficient, and eco-friendly polymer solutions that help conserve water, protect crops, and increase yield sustainably.
📦 Orders and Payments
Q4. How can I place an order?
You can place orders directly on mipatex.in by adding products to your cart and completing the secure checkout process.
MIPATEX products are also available on Amazon, Flipkart, IndiaMART, TradeIndia, and Alibaba.
For bulk, institutional, or offline orders, you can contact us through our inquiry form, toll-free number, contact phone number, or email.
Offline orders can also be placed directly through our sales team, with payments accepted via online bank transfer or other approved digital payment methods.
Q5. What payment methods do you accept?
We accept secure online payments via Credit/Debit Cards, UPI, Net Banking, and Wallets.
All transactions are encrypted and processed through verified payment gateways to ensure data safety.
Q6. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of placement, provided they haven’t been shipped.
Please contact our support team immediately with your order number.
🚚 Shipping and Delivery
Q7. Do you ship across India?
Yes, we deliver to most pin codes across India through reliable courier and logistics partners.
Shipping time varies based on location and order size, but most orders are delivered within 5–10 business days.
Q8. Do you ship internationally?
Yes. MIPA Industries exports MIPATEX products globally.
International buyers can reach out via email or inquiry form for quotations, export documentation, and shipping details.
Q9. How can I track my order?
Once your order is shipped, you’ll receive a tracking ID via email or SMS. You can use this to monitor your order status directly on the courier’s website.
🔁 Returns, Exchanges, and Refunds
Q10. What is your return policy?
We offer a 7-day return window from the date of delivery for unused and undamaged products.
Returned items must be in original packaging with all labels and invoices.
For details, refer to our Return & Refund Policy
Q11. How are refunds processed?
Once your return is received and inspected, refunds are issued within 7 working days to your original payment method or via bank transfer.
Q12. Can I exchange a product?
Yes. Exchanges are available within 7 days of delivery for eligible products.
If the replacement is unavailable, we will issue a refund.
🧾 Product Quality and Certification
Q13. Are MIPATEX products BIS or ISO certified?
Yes. MIPA Industries manufactures BIS-certified and ISO 9001:2018 quality-assured products to meet the highest safety and performance standards.
Q14. How do you ensure product quality?
Every product is manufactured using 100% virgin materials and passes through in-house quality control labs for strength, UV resistance, and performance testing.
We are committed to delivering products that perform consistently in all weather conditions.
🌍 Bulk Orders and Exports
Q15. Do you accept bulk or institutional orders?
Yes, we regularly supply to dealers, distributors, government departments, and private projects.
For bulk orders, pricing, or customization, please contact us via our website form or toll-free number.
Q16. How can overseas buyers order MIPATEX products?
For export inquiries, international distributors, or bulk partnerships, please contact our export team directly.
We provide complete export documentation — including Commercial Invoice, Packing List, Certificate of Origin, and Product Test Reports — to ensure smooth global trade.
🧰 Installation and Assistance
Q17. Do you provide installation services for pond liners and other materials?
Yes. We offer on-site installation and technical assistance for pond liners and geomembrane solutions through our trained technicians.
You can request installation support when placing your order.
Q18. Can I request a customized size or thickness?
Yes, custom manufacturing is available for large orders.
We can produce pond liners, tarpaulins, or mulch films in specific sizes, GSM, or color based on your requirements.
🌱 Sustainability and Responsibility
Q19. How does MIPA Industries contribute to sustainable farming?
Our products promote rainwater harvesting, soil conservation, and plasticulture efficiency, helping farmers reduce water wastage and improve productivity.
We also focus on recycling and eco-conscious manufacturing practices.
Q20. Are MIPATEX products eligible for government subsidy programs?
Yes. MIPATEX is an empaneled supplier under various State Agriculture and Horticulture Departments across India for farmer welfare and subsidy programs.
📞 Customer Support
Q21. How can I contact MIPA Industries for help?
You can reach us anytime during business hours:
📍 MIPA Industries
3, S. No. 36/3/2, Dagade Farm Road, Pisoli, Pune – 411060, Maharashtra, India
📧 Email: info@mipaindustries.com
📧 Email (Support): support@mipatex.in
🌐 Website: www.mipatex.in
☎ Toll-Free: 1800 419 3193
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Still have questions?
Our support team is here to help you choose the right product, track your order, or resolve any concern quickly.