Return and Refund Policy (India)

Effective Date: 2 April 2024

At MIPA Industries (MIPATEX), customer satisfaction is at the heart of our service commitment. This policy ensures a transparent, fair, and compliant process in accordance with Google Merchant Center requirements and the Consumer Protection Act, 2019 (India).

1. Eligibility for Return or Exchange

Customers may request a return or exchange under the following conditions:

• The product delivered is defective, damaged, or not as described.

• The wrong product or quantity has been received.

• The customer wishes to return a non-defective item, provided it is unused and in original packaging.
  Return Window: 7 days from delivery.
  Condition: Items must be unused, undamaged, and returned with all labels, accessories, and the invoice. Products that are used, installed, or altered are not eligible.

2. How to Initiate a Return

You can initiate a return or exchange by:

• Online: Logging in to your account on 🌐 Website: www.mipatex.in

• Email: Sending your request within 7 days of delivery to 📧 Email: support@mipatex.in
  Include your order number, product details, and clear images of the product and packaging. Our team will arrange a pickup or issue a prepaid return label at no cost.

3. Return Cost and Method

• Return Cost: Free — MIPA Industries covers all return shipping charges.

• Return Method: Pickup by courier or through a prepaid return label.

• In-Store Returns: Available at authorized MIPATEX outlets where applicable.

4. Refund Process

After receiving and inspecting the returned product:

• Refunds are processed within 7 business days.

• Amounts are credited to the original payment method or via bank transfer.

• NEFT/IMPS refunds may take 3–5 additional days to reflect.
  Refunds are released only after a successful quality inspection.

5. Exchange Policy

Exchanges are accepted within 7 days of delivery for both defective and non-defective products, provided they are unused and in original condition. If a replacement is unavailable, a full refund will be issued.

6. Non-Returnable and Non-Refundable Items

Returns or refunds are not accepted if:

• The product has been used, installed, or damaged by the customer.

• The return request is made after 7 days of delivery.

• The original packaging, invoice, or accessories are missing.

• Damage occurs due to misuse, negligence, or improper handling.

7. Damaged or Defective Deliveries

If your order arrives damaged or defective:

• Notify us within 24 hours of delivery at 📧 Email: support@mipatex.in

• Do not use or install the product.

• Share clear photos or videos of the product and packaging.

• Retain the packaging and invoice until resolution.
  After verification, we’ll arrange a replacement or refund at no cost.

8. Promotional or Discounted Products

Products bought during sales or promotions are eligible for return or exchange only if defective or damaged upon receipt.

10. Contact Information

📍 MIPA Industries

3, S. No. 36/3/2, Dagade Farm Road, Pisoli, Pune – 411060, Maharashtra, India

📧 Email: info@mipaindustries.com 📧 Support: support@mipatex.in

🌐 Website: https://mipatex.in/

☎ Toll-Free: 1800 419 3193

🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

11. Policy Updates

MIPA Industries reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Updates take effect immediately upon posting on our website or mobile app.