Mobile App Privacy Policy

Effective Date: 2 April 2024

Your privacy is extremely important to us. This Mobile App Privacy Policy explains how MIPA Industries (hereinafter referred to as “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you use the MIPATEX mobile application (“App”).

By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue the use of our App immediately.

1. Introduction

MIPA Industries, a company incorporated under the Companies Act, 2013, with its registered office at 3, S. No. 36/3/2, Dagade Farm Road, Pisoli, Pune – 411060, Maharashtra, India, operates the MIPATEX brand — designed for advanced farming.

This Privacy Policy outlines how we handle the personal information of users who access or use the MIPATEX Mobile App, including our Android and iOS versions.

The policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect and process personal data necessary to deliver our services and improve user experience.

a. Information You Provide:

• Name, phone number, email address, and shipping/billing address.

• Login credentials when you create or access your account.

• Payment details such as UPI ID, credit/debit card number, and billing information (processed securely via third-party payment gateways).

• Any information shared during communication via chat, email, or customer support.

b. Information Collected Automatically:

• Device details (model, operating system, IP address, app version).

• Location data (approximate or precise, depending on your device settings).

• Usage statistics, crash reports, and in-app behavior analytics via trusted tools like Google Analytics and Firebase.

• Cookies and similar technologies to personalize your experience.

3. How We Use Your Information

Your data is used to ensure a secure, personalized, and efficient app experience. Specifically, we use it to:

• Create and manage your account.

• Process and deliver orders.

• Improve our services, content, and user interface.

• Respond to inquiries and provide customer support.

• Send order updates, promotional offers, and important notifications (if you opt in).

• Detect, prevent, and address fraud or misuse of the app.

• Comply with legal obligations and regulatory requirements.

4. Sharing and Disclosure of Information

We do not sell or trade your personal information. However, we may share data with:

• Trusted third parties (logistics, payment gateways, analytics, and IT service providers) to facilitate app operations.

• Government authorities or law enforcement, when required by applicable law or legal process.

• Affiliates and subsidiaries of MIPA Industries for operational and analytical purposes.

• Business transfers, such as mergers or acquisitions, where your data may be transferred as part of the transaction.

All third parties are contractually bound to maintain confidentiality and data security.

5. Data Storage and Security

We implement advanced security measures to protect your data, including:

• SSL encryption for transactions and communications.

• Firewalls and secure databases to prevent unauthorized access.

• Restricted internal access to personal information.

Despite these efforts, no electronic transmission or storage method is 100% secure. We advise users to keep their login credentials confidential.

6. Your Rights

As a user, you have the right to:

• Access, review, or correct your personal information.

• Withdraw consent for data collection or marketing communications.

• Request account deletion or data erasure by contacting our Grievance Officer.

• Lodge a complaint regarding misuse of personal data.

Upon receiving your verified request, we will act within 30 days in compliance with applicable laws.

7. Data Retention

We retain your data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Once the retention period expires, personal data is securely deleted.

8. Children’s Privacy

The MIPATEX App is intended for users above 18 years of age. We do not knowingly collect data from minors. If we become aware of any such data, it will be promptly deleted.

9. Third-Party Links and Services

The App may contain links to third-party websites or services (e.g., Amazon, Flipkart, payment gateways). We are not responsible for their privacy practices. Please review their respective policies before sharing personal data.

10. International Data Transfers

Your information may be processed on servers located within or outside India. By using our App, you consent to the transfer of your data as necessary for providing services in accordance with this policy.

11. Changes to This Policy

MIPA Industries reserves the right to modify this Privacy Policy at any time. Updates will be posted in the App, and continued use constitutes acceptance of the revised terms.

12. Grievance Officer and Contact Information

For any concerns, feedback, or data-related requests, please contact:

📍 MIPA Industries

3, S. No. 36/3/2, Dagade Farm Road, Pisoli, Pune – 411060, Maharashtra, India

📧 Email: info@mipaindustries.com 📧 Support: support@mipatex.in

🌐 Website: https://mipatex.in/

☎ Toll-Free: 1800 419 3193

🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Grievance Officer: Vishal Mukhi
Phone: +91 86055 12109

13. Acceptance

By installing, accessing, or using the MIPATEX Mobile App, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms of Service

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Policy Disclaimer

MIPA Industries reserves the right to amend, update, or revise this Payment Policy at its sole discretion without prior notice. Any modifications will take effect immediately upon publication on the official website. Customers and partners are encouraged to review this policy periodically to stay informed about the latest terms and conditions.